Business Services. CloudRaiden primarily provides Services to organizations. When an organization (your employer or another entity) provides you access to the Services, that organization may be the controller of certain personal data and CloudRaiden may act as a processor on its behalf. In those cases, your organization’s policies and instructions control how data is handled.

Individual Users. If you use our Site or create an account directly, CloudRaiden typically acts as the controller of personal data we collect for those purposes.

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

A) Information you provide to us

• Account and profile information: name, email address, company name, job title, phone number, login credentials, and similar identifiers.
• Billing and transaction information: subscription plan, invoices, billing address, and payment-related details. If you purchase through a marketplace, the marketplace may process payment details directly.
• Support and communications: messages you send us, support tickets, and feedback.
• Marketing and event information: preferences, RSVPs, webinar registrations, and similar information.

B) Information we collect automatically

When you visit the Site or use the Services, we may collect:

• Device and network information: IP address, device identifiers, browser type, operating system, and language.
• Usage and activity information: pages viewed, clicks, referring pages, features used, timestamps, and related diagnostic or analytics data.
• Cookies and similar technologies: described further below.

C) Information from third parties

We may receive information from:

• Identity and authentication providers (for example, SSO providers your organization uses)
• Cloud platforms and marketplaces (for example, if you deploy CloudRaiden via a cloud marketplace or connect cloud accounts)
• Integration partners you enable (for example, ticketing, collaboration, CRM, or analytics tools)

D) Cloud account and workload data (Customer Data)

When you connect a cloud environment to CloudRaiden, we may process data such as:

• Cloud account and subscription identifiers
• Resource metadata (for example, configuration, tags, regions, utilization signals)
• ost, usage, billing, and pricing-related data
• Security and access context needed to operate the Services (for example, roles, permissions, or audit signals)

This data may include personal data (for example, if user names or emails appear in cloud logs or resource metadata). When we process this information as part of providing the Services to an organization, it is generally treated as Customer Data and handled under our customer agreements and instructions.

We use information for purposes such as:

Provide and operate the Services

Improve, secure, and maintain our offerings

Communicate with you

Create de-identified and aggregated information

We may create and use de-identified and aggregated data (for example, statistics about usage patterns or savings trends) to improve the Services, publish benchmarks, or support our business operations. We do not attempt to re-identify de-identified data except as permitted by law.

We may disclose information in the following circumstances:

Service providers and vendors

We use vendors to support the Site and Services (for example, hosting, analytics, customer support tooling, communications tools, and security providers). They are authorized to process information only as needed to provide services to us.

Affiliates

We may share information with affiliates under common ownership and control, consistent with this Privacy Policy.

Business transfers

If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to reasonable confidentiality protections.

Legal and safety

We may disclose information if we believe it is necessary to:

With your consent

We may disclose information when you direct us to do so or you otherwise consent.

We (and our service providers) may use cookies, pixels, local storage, SDKs, and similar technologies for:

• Operationally necessary purposes (for example, login and security)
• Performance and analytics (for example, understanding Site usage)
• Functionality (for example, remembering preferences)

You can manage cookies through your browser settings. If you block certain cookies, parts of the Site may not function properly.
Do Not Track: Some browsers offer "Do Not Track." At this time, our Site may not respond to DNT signals.

We retain information as long as reasonably necessary for:

• The purposes described in this Privacy Policy
• Providing the Services
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Retention periods may vary depending on the type of information and how it is used.

We use administrative, technical, and organizational measures designed to protect information. However, no security measures are perfect, and we cannot guarantee absolute security.

We may process and store information in the United States and other countries where we or our service providers operate. These locations may have data protection laws that differ from your location.

• Marketing emails: You can opt out by using the "unsubscribe" link in marketing emails.
• Account information: You may update certain information through the Services or by contacting us.
• Cookies: You can control cookies through browser settings.

Even if you opt out of marketing, you will still receive non-marketing communications related to your account or the Services (for example, billing or security notices).

Depending on where you live, you may have rights such as:

• Access to personal data we hold about you
• Correction of inaccurate data
• Deletion of data (subject to legal exceptions)
• Objection to, or restriction of, certain processing
• Data portability
• Withdrawal of consent (where processing is based on consent)

To exercise these rights, contact us using the information below. We may verify your identity before responding.
Notice for end users of organizations: If your access is provided by an organization, you should direct requests to your organization (the account administrator) first, because they control many aspects of your account and Customer Data.

The Site and Services are not intended for children, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. Your continued use of the Site or Services after an update means you accept the updated policy.

CloudRaiden, LLC
1261 NW 88th St
Miami, FL 33147
Email: info@cloudraiden.com